Privacy Policy

Information we collect

We collect information you give us directly, information created when you use our services, and a small amount of technical information from our website.

• Identity and contact details — name, date of birth, phone number, email address, and home address.
• Health information — symptoms, medical history, consultation notes, prescriptions, lab results, and any details you share with a doctor.
• Appointment and payment details — booking history, consultation type, and payment or billing information.
• Website usage — pages visited and general device information, collected through cookies described below.

How we use it

We use your information to provide and improve care, and for the practical tasks that come with running a clinic and telehealth service.

• To book, conduct, and follow up on consultations, whether in-clinic or by video.
• To arrange home sample collection and share results with the doctor who requested them.
• To issue prescriptions and, where requested, arrange medicine delivery.
• To send appointment reminders, reports, and service updates.
• To meet legal and medical record-keeping requirements.

When we share it

Your information stays within your care team unless sharing it is necessary for one of the following reasons:

• With your treating doctors — so anyone involved in your care has the context they need.
• With labs and pharmacy partners — solely to process the tests or prescriptions you request.
• With payment processors — to complete billing for consultations and services.
• Where the law requires it — such as a court order or public health reporting obligation.

We do not share your information with third parties for their own marketing purposes.

How we protect it

We restrict access to medical records to staff directly involved in your care, use encrypted connections for video consultations and data transfer, and review our systems regularly. No system is completely without risk, and we will tell you promptly if a breach affects your information.

How long we keep it

We retain medical records for as long as applicable healthcare regulations require, and other personal information only for as long as needed to provide our services or meet legal obligations. After that, records are securely deleted or anonymized.

Your rights and choices

You can ask us at any time to:

Cookies on our website

Our website uses a small number of cookies to keep you signed in and to understand which pages are useful. You can disable cookies in your browser settings, though some parts of the site may not work as well without them.

Children's information

Where a consultation is for a child, we collect the child's health information with the consent and involvement of a parent or guardian, who retains the rights described above on the child's behalf.

Changes to this policy

We may update this policy as our services change. The "last updated" date at the top of this page will always reflect the most recent version, and significant changes will be communicated directly where possible.

Contact us

If you have questions about this policy or how your information is handled, reach out to our privacy team.